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MAILING NOTE:

Processing Time:

1. Upon online order is successfully made, the books will be shipped within 3 business days. To avoid the delay, please make sure the receiver’s name, address, phone number and email address are correct and written in English only.
2. Once the order is shipped, tracking number will be sent to the buyer by email. Every single shipment has its own tracking number and can be traced via thailandpost.com.
3. There are 4 shipping options with different delivery period as follows;

• ePacket: It takes approximately 14 business days to get to country of destination.
• International Parcel Air: It takes 14 business days to get to country of destination.
• EMS (Express Mail Service): It takes approximately 7-10 business days to get to country of destination.
• Courier Post by DHL: It takes approximately 5-7 business days to get to country of destination.

4. The delay may be incurred according to custom clearance or distribution process or situation in each country. In case of delay, please contact your local post office with the tracking number given by email.
5. The receiver is subject to be responsible for import tax/duty upon notification made by the officer in country of destination.

Cancellation

Once your online order is successfully made, we reserved the right to refuse order cancellation in all cases except wars, natural disasters, epidemic, remote area location and the location where there is no public transportation available.

Refund Policy

1. It is non-refundable for the return shipment/damaged package/lost shipment due to;

• Incompletion of receiver’s name, address, phone number or email address
• Receiver’s name, address, phone number or email address was written in non-English
• No show or no one receiving the shipment upon delivery
• Refusal of import tax/duty by the receiver

2. The buyer is subject to pay the second shipping fee for the return shipment due to the above reasons.
3. In case of damaged package or lost shipment due to courier company with proof, the receiver must notify Thai Massage Book Press immediately. There are 2 options for this case as follows;

• the refund will be made to the same payment method on the mentioned transaction.
• The second shipment will be sent out to the same receiver again on Thai Massage Book Press expense.

4. Please note that due to the complexity of the online payment, we cannot offer a refund if you place your online order by mistake.

For a large order, please contact us at info@thaimassagebook.com for an invoice for your special order.

METHOD OF PAYMENT:

1. Credit or Debit Card (Visa/Master)
2. PayPal (Please send us an email to request PayPal invoice to proceed PayPal payment. There is 5% additional fees for PayPal Payment)
3. Bank Transfer (There is additional fee of 250THB to your order per transaction.)